Sunday, April 30, 2023

Meet Visa, Mayfield, DuploCloud and more at Disrupt

TechCrunch Disrupt 2023 takes place on September 19–21 in San Francisco and — if you don’t already know — it’s the startup world’s big tent. It draws founders, investors, CEOs, tech professionals, scientists, policy makers, researchers and entrepreneurs. It’s where you’ll find inspiration, gain knowledge, forge new relationships and discover tools to help you build your business.

Shameless, but helpful, plug: Buy your pass now for significant savings. Prices increase on May 12 at 11:59 p.m. PDT. Who doesn’t like to save money?

Pivotal partners at TechCrunch Disrupt 2023

We’re fortunate to partner with some of the startup world’s leading companies to help make magic at Disrupt. We say fortunate because they’re passionate, thoroughly engaged and hands-on. They consistently deliver highly relevant content, educational expertise, resources and connection to the event. Their participation elevates, engages and supports early-stage founders.

Our partners also come to Disrupt to connect and explore opportunities with other companies within the startup ecosystem. They form alliances, forge partnerships, and look for potential investments, and sometimes they become a startup’s new client. Be sure to make time to meet, greet and network with our partners.

Here’s an early look at just some of our partners who will be on hand to help you move your early-stage startup to the next level. We’ll announce many more in the coming weeks.

Don’t miss out on the invaluable startup insights that Dealmaker, Helm.ai, Mayfield and Visa will bring to the stage during breakout sessions. Connect with other attendees in small group roundtable sessions with LatinX Startup Alliance, Mayfield and Otter.ai.

You’ll find plenty to discover on the exhibition floor, too, with Builder.ai, DuploCloud, Hedera, InvestHK, Platform.sh, Remote Technology Services, Yatta and others showing off their latest technologies, discussing how you can engage more with their companies and offering everyone’s favorite: swag! Plus, for the second year running, JetBlue Technology Ventures will be front and center connecting with female founders at the Women of Tech(Crunch) reception.

Oh, and if that bounty isn’t enough to whet your startup appetite, check this out. Visa will hold the finals of the Visa Everywhere Initiative 2023 global competition at TechCrunch Disrupt. Stop by to meet and greet the finalists at the TechCrunch Disrupt Pavillion on the exhibition floor.

And finally, you won’t have to worry about dead device batteries while you’re at Disrupt — just plug into one of the charging stations courtesy of Brex, and you’ll be good to go.

TechCrunch Disrupt 2023 takes place on September 19–21 in San Francisco, and our partners will help make it the best one yet. Don’t forget, prices go up on May 12 at 11:59 p.m. PDT. Buy your pass now and save.

Is your company interested in sponsoring or exhibiting at TechCrunch Disrupt 2023? Contact our sponsorship sales team by filling out this form.

Meet Visa, Mayfield, DuploCloud and more at Disrupt by Lauren Simonds originally published on TechCrunch



The cultivated meat industry’s known struggles will take time to sort out, and maybe that’s OK

The Wall Street Journal went under the hood of the lab-grown meat industry, also known as cultivated or cell-cultured meat, and the struggles within.

The Journal particularly homed in on what’s going on at UPSIDE Foods, which received a blessing from the U.S. Food and Drug Administration related to its process for making cultivated chicken, essentially saying it was safe to eat and making it the first company to receive this approval. Eat Just, which has been selling its product in Singapore, the first nation to approve the sale of cultivated meat, followed, getting its “thumbs-up” from the FDA in March.

WSJ’s story pays particular attention to UPSIDE Foods’ success at making small batches of its chicken product, as well as its lack of being able to produce large amounts of product at a low cost, or at even price parity with traditional meat — and to be fair, most cultivated meat companies struggle with this too.

“Initially our chicken will be sold at a price premium,” UPSIDE founder and CEO Uma Valeti told TechCrunch in November. “As we scale, we expect to eventually reach price parity with conventionally produced meat. Our goal is to ultimately be more affordable than conventionally produced meat.”

Companies in this sector make meat from animal cells that are fed growth factors. The production and pricing challenges presented in the WSJ story, however, are not new. “Is cell-culture meat ready for prime time?” wasn’t just a clever TechCrunch+ headline, but a legitimate question posed in early 2022 that still really hasn’t been answered.

Most cultivated meat stories in our archives include at least a sentence about how hard it is for companies to produce mass quantities and to create foods by this method so that the finished product is under $10 a pound.

The cultivated meat industry’s known struggles will take time to sort out, and maybe that’s OK by Christine Hall originally published on TechCrunch



Warm intros are awful for diversity, so why do investors keep insisting on them?

There are oodles of advantages to having a diverse workforce, but, as inBeta founder James Nash points out, you can’t simply take your homogenous workforce, add diversity, stir and hope for the best.

Often, something subtle gets in the way of diversity at startups: Companies depend on employee referrals in the beginning, but if a startup’s makeup is already not diverse, referrals aren’t going to change that.

That’s for startups. In the world of venture capital, things are more pronounced: A warm introduction is the only way to get in front of investors at many VC funds. That’s great for people who are already hooked into the startup ecosystem, but you don’t have to look for very long to realize that this is not a very diverse group of people.

“We’d love to hear from you. The best way to reach us is through someone we mutually know.” A VC firm's website

For many companies, employee referrals are one of the main ways to attract new talent. That’s all good until you stop to think who your newest hire is likely to know best. It doesn’t take many rounds through that particular mill until you end up with a relatively homogenous group of people with similar education, socioeconomic backgrounds and values.

If that’s what you’re optimizing for, great! Well done. If it isn’t, perhaps it’s time to stop being lazy and question why warm intros are still common practice.

My question has long been: What are you optimizing for by relying on referrals? If you spend some time thinking about that, I bet you’d unearth some uncomfortable unintended consequences.

Let’s talk about what we can do about it.

The situation in VC

If you read any guides about startups or raising money (including my own, although I also try to cover cold emails and cold intros), you’ll find that you need a “warm introduction” to land a meeting with a VC. Given the above parallel with hiring, that’s a problem.

Warm intros are awful for diversity, so why do investors keep insisting on them? by Haje Jan Kamps originally published on TechCrunch



Spend management space sees a large raise, and layoffs, in the same week

Welcome to The Interchange! If you received this in your inbox, thank you for signing up and your vote of confidence. If you’re reading this as a post on our site, sign up here so you can receive it directly in the future. Every week, we’ll take a look at the hottest fintech news of the previous week. This will include everything from funding rounds to trends to an analysis of a particular space to hot takes on a particular company or phenomenon. There’s a lot of fintech news out there and it’s our job to stay on top of it — and make sense of it — so you can stay in the know. 

About a year ago, it seemed like myself and other colleagues were writing story after story about spend management companies raising tranches of venture capital — remember Mary Ann’s roundup story from basically this same time last year?

On Friday, PitchBook’s Q1 2023 B2B fintech investment report showed that investment into enterprise fintech was $11.8 billion. Though it is a decrease from the same quarter in 2022, it was above the first quarter of 2021. And compared to the shrinking of quarter-to-quarter investments for the rest of 2022, the $11.8 billion shows a boost of confidence from investors, and dare we say a comeback?

Those figures are certainly proving themselves in stories we’ve been working on lately that show some spend management companies continue to do well in raising money and generating revenue. One of those is Clara, a spend management company based in Mexico that announced $60 million in new funding last week. Gerry Giacomán Colyer, Clara’s co-founder and CEO, told me the company is working with over 10,000 customers across Latin America and that its annual run rate of 5 million credit card transactions is equivalent to $1 billion.

He also noted that “over 10x in transactional volume is coming from revenue. With Brazil, Mexico and Colombia, we are covering two-thirds of LatAm’s GDP.” Giacomán Colyer also expects continued 2x month over month growth through the end of the year.

Meanwhile, last month, Mary Ann wrote about Ramp’s 4x revenue growth in 2022. She spoke to co-founder and CEO Eric Glyman, who described the successful results “as a desire on the part of companies of all sizes and stages seeking to save money by managing their spend better.”

However, despite the seemingly good times the spend management sector is currently experiencing, we learned this week that not everyone is popping bottles. Axios reported last week that Teampay, a corporate card company, confirmed it laid off 30% of its 100-person staff “in two instances in recent months.”

This comes five months after colleague Kyle Wiggers reported that Teampay secured $47 million in equity and debt. Perhaps founder and CEO Andrew Hoag inadvertently forecasted the layoffs when he told Kyle, “Teampay’s software-led approach has proven resilient — as we saw in late 2020 to 2021, when the economy rebounds, Teampay benefits disproportionately through accelerated growth.” If that’s true, maybe the opposite is also true: When the economy doesn’t do so well, maybe Teampay doesn’t do so well either?

Despite Teampay’s setback, the numbers are showing it’s still a space to watch. We’ll keep an eye on it for you.

Now I’m throwing it over to Mary Ann, who got the scoop on Navan’s growth metrics. — Christine

Clara Diego Iván García Escobedo Gerry Giacomán Colyer spend management

Clara’s co-founders Diego Iván García Escobedo and Gerry Giacomán Colyer Image Credits: Clara

Navan’s chatbot, growth and IPO plans

A few weeks ago I talked to Ariel Cohen, CEO and co-founder of Navan (formerly TripActions), about that company’s growth. For the unacquainted, Navan was initially focused on travel expense management before accelerating efforts on its general spend management offering in 2020 after its revenue literally dropped to zero when the pandemic hit.

Highlights of the conversation include Ariel sharing some impressive growth metrics:

Spend volume processed via Navan Expense in the first quarter of 2023 grew more than 3x compared to Q1 2022 — and by 4.7x when looking at the 12 consecutive months ending in March 2023, as compared to the 12 months preceding. Also, the company touts that recent calendar year volume is nearly 80x that of the first full year of the Navan Expense product launch. Revenue-wise, Navan says it saw “3x YoY revenue growth.”

I also asked Ariel if Navan was still planning to go public considering it filed confidentially to do so in September of last year. His answer: “I think eventually we will be a public company. We’ve raised around $1.4 billion to date and maturity wise, we are there, to be public. Growthwise, we are growing extremely fast, and a lot of our metrics would support being public. I don’t think the market is there right now.”

I also got a demo from CTO and co-founder Ilan Twig of just how Navan is using ChatGPT within its new offering, which is essentially a CFO dashboard, the company says. It was very interesting to see firsthand how its chatbot, Ava, works. Ilan was almost like a child with a new toy, honestly, giddily showing me how the bot could provide insight as to which hotels employees had used the most within a given time period in a given city, and other details such as did they get a corporate negotiated rate, or not? It even produced graphs! At one point, Ilan did have to reword his prompt but it was cool to see how the chatbot could respond to questions sequentially based on previous prompts. Navan’s goal is to help replace data analysts at companies, it says, ultimately helping them save money in more ways than one.

A recent panel at Fintech Meetup in Las Vegas in March — made up of Mesh Payments co-founder and CEO Oded Zehavi; Michael Sindicich, EVP and general manager of Navan Expense; and Michael Tannenbaum, COO and CFO at Brex — also touched on the topic of innovation in the space — all agreeing on the importance of globalization, automation and travel expense as a category.

This quote from Zehavi of Mesh Payments (which raised its own $60 million funding round last September) sums up pretty well the potential for spend management companies: “We were all playing a game of musical chairs. When it was very happy music, many companies in our space got a lot of funding, even though their fundamentals were not so strong. And now the music has stopped, some of us have chairs, but others don’t…The fact that we are connected to the accounting system, we see all the employees, we sit in the middle between the employees, the finance team, and the vendors, is an amazing position for us to leverage and start offering more and more services under the stack of the CFO that we’ll be able to monetize.” — Mary Ann

Anthemis’ layoffs — an outlier or a ‘sign of what’s to come’?

Last week, I published a scoop on fintech-focused VC firm Anthemis having laid off 28% of its staff, or 16 people, earlier this year as part of a restructuring. While 16 people may not seem like a lot, when it comes to venture firms, it actually is. It’s not typical, or often, that we see such large cuts at one time. Anthemis is an active investor, having backed the likes of eToro and Betterment. It’s also had a couple of recent stumbles in Pipe and Daylight. So the news of its staff reduction came as a bit of a surprise. (These are among the least fun types of scoops.) One thing that struck me is that after publishing the story, a founder reached out expressing concern about perception around Farhan Lalji — a former managing director at Anthemis — being among those affected by the cuts. That founder wrote me a note saying that while at Anthemis, “Farhan was the first VC to believe in” his company. “And there’s no way we’d be where we are today without him,” he added. Anyway, I have since learned that Farhan has branched out to start his own firm, LTV Capital.

Interestingly, there was a lot of chatter on Twitter as to whether these layoffs were an outlier in the industry or “a sign of what’s to come.” It’s hard to say. There could be other similar cuts taking place at other venture firms, and we just don’t know about them. But as Alex pointed out in last week’s episode of the Equity podcast, if firms are investing less, wouldn’t it make sense that they would need less staff?

Meanwhile, a couple of days after my story ran, Anthemis announced that it secured additional capital from institutions such as Visa and BMO for its Female Innovators Lab (FIL) Fund. In a statement, the firm said: “Anchored by Barclays, with investment from Aviva, the fund now totals $50 million, making it the largest early-stage fintech fund focused on female founders. With this latest raise, the fund will invest in additional early-stage companies and continue its focus on designing, sourcing, and scaling female-founded embedded finance startups.” — Mary Ann

Ansa’s virtual wallet for merchants

Having covered fintech now for a few years, it’s less and less often that I come across companies building technology that feels, well, unique. But this week, I wrote about a startup building something I’m not sure I’ve ever seen before: virtual wallets for merchants. It sounds simple, right? But it’s not, or else we’d see a lot more of it outside the Starbucks of the world. Interesting backstory: Sophia Goldberg, a former Adyen product manager, had this idea for a company but was looking for a technical co-founder. Bain Capital Ventures partner Christina Melas-Kyriazi ended up introducing Sophia to JT Cho, a software engineer she’d worked with at Affirm.

The two self-proclaimed “payments nerds” hit it off famously and went on to raise $5.4 million for Ansa. Besides Bain, other backers include Nimi Katragadda at Box Group; Nichole Wischoff at Wischoff Ventures; Cambrian Ventures; the Fintech Fund; Susa Ventures; and angels such as Plaid co-founder and CEO Zach Perret; Gokul Rajaram and the founders of Alloy; among others. I tend to always root for the underdog, so the fact that Ansa aims to help small businesses like coffee shops and quick-service restaurants (and down the line, they say, enterprises) save money on fees and better retain customers made me happy. Read more here. — Mary Ann

Ansa co-founders JT Cho and Sophia Goldberg

Image Credits: Ansa

Other news

A super interesting feature from Catherine Shu: “Southeast Asia is already home to a thriving fintech scene, where Grab, GoTo and Sea have built super apps that encompass financial services, and startups like Xendit, Akulaku and Dana (to name a few) have raised hundreds of millions of dollars for payments, banking services and other financial tools. Indonesia and Malaysia, in the heart of Southeast Asia, are among the countries with the largest Muslim populations in the world. These factors are proving fertile ground for establishing and growing fintechs that focus exclusively on Islamic finance, offering products and services that follow shariah law.” More here.

Mary Ann wrote about how Shopify has teamed up with Israeli B2B payments startup Melio to launch a new bill pay tool designed to allow U.S.-based merchant customers to manage their expenses and vendors via its platform. It’s another step in Shopify’s plan to straddle the intersection of fintech and commerce, noted Shruti Patel, global head of merchant services partnerships and monetization at Shopify. The rationale behind the new feature plays to the notion that if merchants can spend less time on tedious tasks such as consolidating their invoices and paying bills, they can spend more time focusing on growing their businesses. It also was in part driven by merchants asking for money movement capabilities, Patel told TechCrunch in an interview. More here.

Smart analysis from Anna Heim and Alex Wilhelm: “While the banking world watches American lender First Republic publicly convulse after its earnings report detailed a widespread evaporation of its deposit base, the startup world of neobanks is taking blows as well. Earlier this week, Revolut, a highly valued, U.K.-based neobank saw its valuation decline by some 46% in the eyes of one of its backers…Revolut’s revaluation raises a few questions: How much trimming is there left to do in the fintech world? And, are we likely to see something similar more generally in the neobanking startup sector?” More here.

Speaking of banks, Alex first took a look at First Republic’s tanking stock and deposits earlier in the week: “Shares of First Republic Bank are off 29% in early-morning trading Tuesday as investors digest its first-quarter earnings results, which came out Monday after the bell. The bank reported revenue and profit above analysts’ expectations, but for investors, other concerns outweighed the good results. Chief among those concerns is a massive decline in the bank’s deposit base. The bank closed 2022 with $176.4 billion worth of deposits against $166.9 billion in loans, but by the end of Q1 2023, it had $104.5 billion in deposits against $173.3 billion in loans.” More here.

By Friday, unfortunately for First Republic, the stock had tanked even further at the threat of government intervention. And, listen to Mary Ann, Alex and Natasha riff on just how much the Silicon Valley Bank debacle played a role in all this on the Equity podcast.

Contributor and fintech consultant Grant Easterbrook takes a look at three fintech concepts that, in his view, “initially seemed promising but largely failed to change the financial services industry.” You may agree. You may not. Either way, it’s a good read. More here.

Reports Rebecca Bellan: “Uber Freight, the logistics business spun out of Uber in 2018, is partnering with transportation fintech startup AtoB to offer carriers fuel cards and spend management software. AtoB, a four-year-old company that has been described as Stripe for transportation, offers an integrated financial platform based around its core product of a fuel card for truckers. Unlike other fuel cards offered by competitors like Brex and Fleetcor, AtoB’s fuel card is based on the Visa platform, so payments are more likely to be accepted at a wider range of fuel retailers. There are also no hidden or annual fees, according to the company.” More here.

Christine spoke with Stripe’s Vivek Sharma, head of revenue and finance automation, about the financial infrastructure company’s updates to its revenue and finance automation suite that included new billing features, tax API and revenue reporting tool. “It’ll lead us into the larger trend that’s happening in what we call the ‘revenue front office and finance back office,’” Sharma said. “These are considered to be disconnected systems, so Stripe has had a rare privilege of sitting right in the middle.” TechCrunch reported earlier this month that Stripe processed $817 billion in transactions in 2022 and is now valued at $50 billion after raising $6.5 billion in March.

More headlines 

PatientFi launches membership platform for aesthetics practices

Adyen, Olo to address financial challenges within hospitality

Female Invest: Meet the women taking on the gender finance gap

Wise launches new interest feature for US customers, bolstering multi-currency account (TechCrunch covered Wise’s name change from TransferWise amid the company going public in 2021.)

ACI and MagicCube to deliver ‘seamless’ contactless payments for commercial off-the-shelf devices (TechCrunch covered MagicCube’ $15 million raise and plan to ‘replace all chips’ in October of 2021.)

Frank founder moved millions of dollars out of JPMorgan after she was accused of defrauding the Wall Street giant—and put it in Signature Bank – The saga continues. Last we reported, Charlie Javice had been charged with fraud by the SEC.

Fundings and M&A

Seen on TechCrunch

Korean fintech Kakao Pay to acquire majority stake in US brokerage firm Siebert

Summer’s student debt repayment tools continue blooming with $6M Series A extension

And elsewhere

The Fintech Funding Crunch In 4 Charts

Financing platform Fairplay adds more than 100 million dollars to support new ventures (Christine covered the company’s January 2022 $35 million debt and equity raise here.)

Neobank creator Fintech Farm raises $22M

TheGuarantors snares $35m in growth financing

Digital insurance market Policygenius to be acquired by Eldridge’s Zinnia

Belvo acquires Skilopay to enter payments market in Brazil

Secro raises $3.6M in seed funding

Dori launches out of stealth with $2M in funding and a suite of VC automation products 

That’s it for this week! Thank you all again for reading, and for your continued support! Hope you’re having a fabulous and fun-filled weekend! xoxo, Mary Ann and Christine

Image Credits: Bryce Durbin

Spend management space sees a large raise, and layoffs, in the same week by Christine Hall originally published on TechCrunch



Saturday, April 29, 2023

Pitch for the check you want 

Welcome to Startups Weekly, a nuanced take on this week’s startup news and trends by Senior Reporter and Equity co-host Natasha Mascarenhas. To get this in your inbox, subscribe here.

Tech’s guiding principles these days aren’t too difficult to find: discipline, focus and cash conservation. But I’ve always found those same focuses to be especially in conflict with what it means to be an early-stage founder pitching your vision: You have to have Elon Musk-level ambition, big dreams and the ability to sell a company to investors before there are any real metrics behind it.

In some ways, it’s the job of the investor to see the reason to say yes anyway. In other ways, the downturn is very much making early-stage founders professionalize sooner and sooner; philosophically looking more like the late-stage company pitching for its Series C than the buzzy pre-seed.

I’ve been noticing small things about how early-stage founders have changed their pitches, suggesting that the checks are currently less about the messiah and more about the monetization.

Read the rest of my column on TC+: “Founders change their pitch.”

In the rest of this newsletter we’re talking about AI attribution, venture layoffs and modern entrepreneurship. As always, you can follow me on Twitter or Instagram to continue the conversation. If you feel like supporting me extra, subscribe to my very free Substack.

We’re actually starting to see AI be a factor in tech layoffs

Layoffs are almost a daily occurrence during this news cycle — I covered Chief and Clubhouse layoffs within an hour of each other — but the reasons behind each reduction often lack specificity. Dropbox surprised me. CEO Drew Houston, who laid off 16% of staff this week, cited “the AI era of computing” in relation to the layoffs. “We’ve believed for many years that AI will give us new superpowers and completely transform knowledge work. And we’ve been building toward this future for a long time, as this year’s product pipeline will demonstrate,” he said.

Here’s what to know: I expect there to be more redundancies in workforces that are partially attributed to artificial intelligence. It’s not a new take: The concern I hear most often around AI is its ability, or intent, to replace everyone’s jobs. To break from that pattern is to land lots of snaps: Harvey AI, backed by Sequoia this week, is the buzz all over tech dinners for its pitch to supercharge lawyers.

dropbox glitch

Image Credits: TechCrunch

Venture’s down

TC’s Mary Ann Azevedo broke news this week: “Fintech-focused VC firm Anthemis Group lays off 28% of staff as part of restructuring.” She reports, “Anthemis declined to provide further specifics around its strategy moving forward, instead pointing me to this blog post from co-founder Amy Nauiokas. In the post, Nauiokas writes that the firm aims to “translate 2022’s reckoning in private markets into enduring change in the structure and method of early-stage investing.”

Here’s what to know: We don’t see venture layoffs often, even though I have a feeling many are ghosts these days. Reductions will continue — and maybe more loudly this time. Last June, Backstage Capital fired most of its staff, with now only two people remaining at the venture firm.  

Image Credits: PM Images (opens in a new window) / Getty Images

A modern take on an entrepreneur

On Equity this week, I interviewed Ocho’s Ankur Nagpal, the founder of the business owner-focused fintech, as well as Teachable and Vibe Capital. We spoke about everything from the temperature of solo GPs and how building in public has impacted his trajectory.

Here’s an excerpt we got within minutes of recording: “A great CEO … you have to be mildly sociopathic. And there’s a lot of stuff that I just like struggled with when it came to being CEO, because it would be against my values as a person,” Nagpal said.

Bright multi colored balls randomly arranged on pink strings blue background, used in post about Betterdata

Image Credits: Getty Images

Etc., etc.

  • A weird parallel: Instacart’s co-founder and former CEO Apoorva Mehta raised $30 million for his new healthcare startup, WSJ reported last year. That news makes it all the more interesting that Instacart’s current CEO, Fidji Simo, co-founded a healthcare clinic, according to Fortune. According to TechCrunch, what a weird parallel between a grocery delivery startup’s past and present leadership! Jokes aside, maybe it’s a nod to what Amazon tried to do with Whole Foods and One Medical, Instacart edition.
  • Big apologies: to those who I missed in Boston last week. I was ready to jump on stage but then food poisoning — from a coffee shop that shall remain unnamed — got the best of me. I heard it was a hoot, though, so check out TC+ recap posts coming at you soon.
  • Programming note: If you’re reading this on a browser, get this in your inbox too! Subscribe here and share it with your friends.
  • Of course: It’s already Disrupt season. Reminder that there’s a ticket for every budget and role.
  • And finally, I have a shameless plug: Scoops make me! If you hear about a venture firm or startup winning, raising, flailing, or, oh I don’t know, booting an executive because of internal happenings, tell me. I love seeing early pitch decks and term sheets too. Happy to talk about anonymity and explain more of my process and what I’m looking for. You can tell me stuff on Signal at +1 925 271 0912. No pitches, please.

Seen on TechCrunch

Muslims come into the frame in Southeast Asia’s fintech boom

Founded by Adyen and Affirm alums, Ansa aims to help merchants create virtual wallets for customers

There was just one fintech unicorn minted in the first quarter

Snap stock down 24% on weak earnings, ad revenue slump

Seen on TechCrunch+

After initially defying the global slowdown, African startups’ first quarter venture results fall

First Republic’s results are proof that the SVB meltdown was brutal for smaller banks

It’s beyond time we started worrying about unicorn exits

Threading the needle: 5 questions for National Grid Partners’ Lisa Lambert

Take care of yourself,

N

Pitch for the check you want  by Natasha Mascarenhas originally published on TechCrunch



Persona and Index Ventures talk identity, and identifying a good deal

Identity management used to mean making sure you had your driver’s license when you left the house, but these days it’s not so easy: Identity fundamentally underpins how we engage with the digital world, and identity services can take on many forms (and, unfortunately, abuses). I’m excited to host a TechCrunch Live event with Persona co-founder and CEO Rick Song, one of the early movers in the space, about how his company identified ID management as an opportunity.

This TechCrunch Live event takes place on Wednesday, May 10, 2023, at 12:00 p.m. PDT. Register here for Hopin access, where viewers can ask questions and network with other attendees.

Along with Rick, Index Venture’s Mark Goldberg is speaking at the event, too. Mark made a prescient move to spot and back Persona during its Series B fundraise and backed the company again for its $50 million Series C.

Rick Song co-founded Persona with Charles Yeh in 2015, and according to PitchBook, the company’s valuation is $1.5 billion as of Persona’s Series C in 2021. Since its founding, the company’s goal has remained the same: provide users with a verification system to protect and secure identity from theft and fraud. The company raised a Series B in 2021 after seeing revenues jump 10x while users increased 5x. In late 2022, Persona introduced new services, expanding beyond identify verification with the launch of à la carte tools, including a risk assessment engine, an identity workflow tool, a graph database aimed at link analysis and fraud detection, and a marketplace for external developers to help connect their business tools to Persona’s identity tools.

I hope you can join this TechCrunch Live event. Rick and Mark are set to provide actionable insights on how companies can better protect users, and how founders, building such services, can stand out among their competitors.

REGISTER HERE FOR FREE

Persona and Index Ventures talk identity, and identifying a good deal by Matt Burns originally published on TechCrunch



Friday, April 28, 2023

OpenAI closes its monster $10B funding round at $27B-29B valuation

OpenAI, the startup behind the widely used conversational AI model ChatGPT, has closed its new funding round of over $10.3 billion, TechCrunch has learned.

VC firms including Tiger Global, Sequoia Capital, Andreessen Horowitz, Thrive and K2 Global are in the round, according to documents seen by TechCrunch. A source tells us Founders Fund is also investing. Altogether the VCs have put in just over $300 million at a valuation of $27 billion – $29 billion. This is alongside a big investment from Microsoft announced earlier this year, a person familiar with the development told TechCrunch. The size of Microsoft’s investment is believed to be around $10 billion, a figure we confirmed with our source.

If all this is accurate, this is the closing of the round that the Wall Street Journal reported was in the works in January. We confirmed that was when discussions started, amid a viral surge of interest in OpenAI and its business.

While Microsoft’s investment comes with a strong strategic angle — the tech giant is working to integrate OpenAI’s tech across a number of areas of its business — the VCs are coming in as financial backers.

From what we understand, the term sheets have been signed by investors and the money’s been transferred; still to come is countersigning from OpenAI. The plan was to make this investment public next week.

Altogether, outside investors now own more than 30% of OpenAI.

According to PitchBook data, it appears that Peter Thiel had already been a backer but it seems this is the first time Founders Fund will be investing; K2 Global, a firm with just one partner, Ozi Amanat, and Thrive are also first-time backers of the startup. From PitchBook data, it looks like Sequoia, A16Z and Tiger Global had been earlier investors in the company but they’d sold stakes; this latest investment would bring them back in.

A number of firms, including Tiger and Sequoia, have had some knocks as a result of the financial crisis the tech sector has seen in the last year; in general, a number of VCs have massively slowed down their investing pace, sitting on so-called “dry powder” waiting for a better climate, and maybe better opportunities.

So at a moment when investors are on the hunt for interesting AI startups to back, OpenAI is likely seen as the kind of opportunity that looks good right now.

“They’re probably trying to use this [funding] to say hey, look, we found a golden apple,” a source said of the decision to back OpenAI here and now. “Venture is a very strange place where anything can happen. You can go big to broke to big again, at any time.”

OpenAI has an army of technical teams working across a range of areas, but the area that has attracted a lot of attention of late is GPT, short for Generative Pre-trained Transformer, which is OpenAI’s family of large language models used by third parties by way of APIs.

There is also ChatGPT, the generative AI service that OpenAI released at the end of November 2022 based on GPT that lets anyone type out a natural question and get a cogent, detailed answer. ChatGPT has been a certifiable hit, with more than 1 billion visitors to its website in February, says SimilarWeb — and that’s not including those using that tech via third parties.

Generative AI is very much all the rage right now, but OpenAI has its controversies, too, with many focused on that buzzy, consumer-facing ChatGPT product. People have questioned whether it lies, whether it is a “virus“, how it handles privacy, if it can be manipulated to be toxic, or commit libel; and in the wake of so many more rushing into AI development, even the very nature of how “open” OpenAI’s GPT branding will be longer term has come up for discussion.

In fairness, OpenAI has acknowledged the work that still needs to be done, and meanwhile it’s continued to develop services and iterate. In February, the startup introduced a paid version of ChatGPT, called ChatGPT Plus with a faster user experience. It was upgraded with multimodal LLM GPT-4 in March.

Key to the proposition, OpenAI’s valuation, and the likely interest of investors is that, alongside the technology, there is also a rapidly developing ecosystem around that tech.

In addition to the hundreds of millions of people who have played around with ChatGPT, hundreds of businesses large and small have started deploying GPT and ChatGPT into their products and services. That has also been a fillip to other big tech companies speed up the roll out of their own efforts in generative AI. Google has launched Bard and Meta also introduced LLaMA to take on GPT with its proprietary LLM.

OpenAI, however, has some undeniable gravity amidst the competition, not least because of its singular focus on the AI space since its founding in 2015. That’s been even as it has gone through some significant changes — including shifting from its original non-profit model. We don’t really know if AI will precipitate the seismic shift that many say it will, but as one person put it: OpenAI may be the closest thing we have to a winner in the space right now.

“We’ve been working on it for so long, but it’s with gradually increasing confidence that it’s really going to work,” co-founder and CEO Sam Altman said at an AI conference earlier this month. “We’ve been [building] the company for seven years. These things take a long, long time. I would say by and large in terms of why it worked when others haven’t: It’s just because we’ve been on the grind sweating every detail for a long time. And most people aren’t willing to do that.”

In addition to ChatGPT, OpenAI has its AI-based image-generation tool called Dall-E that received a significant update in July last year. It also has speech recognition model Whisper AI.

Microsoft’s efforts have included integrating OpenAI’s APIs with its Azure infrastructure to support the computational requirements of the models. It also in March announced a GPT-4 integration to supercharge Bing, part of Microsoft’s longstanding efforts to make a dent in the dominance of Google’s search services.

We have reached out to the investors named here, as well as to OpenAI, for comment and will update this story as we learn more.

OpenAI closes its monster $10B funding round at $27B-29B valuation by Jagmeet Singh originally published on TechCrunch



Daily Crunch: First Republic Bank stock reaches record low as feds discuss rescue plan

To get a roundup of TechCrunch’s biggest and most important stories delivered to your inbox every day at 3 p.m. PDT, subscribe here.

On today’s episode of our Equity podcast, the team dives in to ponder whether First Republic’s share tumble is a victim of SVB’s collapse, or whether there’s something else in the water. It’s well worth a listen — as ever!

Another not-to-miss today is Jacquelyn’s Chain Reaction newsletter, where she picks apart what’s coming down the pike now that Binance.US sailed away from its $1.3 billion deal with Voyager.

Happy weekend, kids. Don’t do anything we wouldn’t do. Although we’re pretty weird, so that leaves you with quite a few options, to be fair. And actually, you should do tons of things we wouldn’t do. Like, er, go parasailing, listen to the world’s most annoying sound, or spend all day baking a cake. Or maybe create a new bluegrass/funk/j-pop fusion band, written by ChatGPT.

Christine and Haje

The TechCrunch Top 3

  • The beginning of the end?: Alex caught wind of First Republic Bank’s share woes earlier today, writing that shares were down 40% on reports that the government may step in. He writes, “That’s not so good for the bank, or its customers. While during SVB’s time in the barrel the U.S. government ensured that all of its deposits would be secure and accessible, there is no clear indication yet that that is new de facto policy, or that First Republic customers will enjoy similar protections.”
  • Missing: Manish took a look at Amazon’s earnings and saw a glaring omission: the absence of its India business, which he notes is a first in years.
  • All grown up: Brave Search doesn’t use Bing’s index for its search engine anymore, reports Ivan.

Startups and VC

Dramaaaaaaaa. It isn’t often that startup rivals battle in plain view of others, but such is the case with the mobile messaging services provider Postscript, which took to the Twitterverse earlier this month after receiving a cease-and-desist letter from competitor Attentive, Christine reports. Attentive’s letter was in response to a client case study that Postscript had authored and posted on its website about nutrition company BUBS Naturals, which said BUBS Naturals left Attentive for Postscript after finding its list actually shrinking instead of growing, then battling with the company to move its list off its platform.

To make services shariah-compliant, a new wave of fintechs doesn’t charge interest, embraces profit sharing and avoids alcohol and tobacco transactions, Catherine reports.

And here’s a nice little tail wind to take you into the weekend:

How we used data-driven personas to radically improve the customer experience

People avatar set. Diverse people avatar profile icons. User avatar. Male and female faces different nationalities. Men and women portraits. Characters collection. Vector illustration.

Image Credits: Hanna Plonsak (opens in a new window) / Getty Images

Instead of drawing information from user interactions to create avatars representing actual customers, many teams will substitute their own judgment and guesses about what people like and dislike.

Impartner VP of product Gary Sabin says his company “dove into the numbers” and “looked at 250 data points” to develop “persona-based services in implementation, customer support and customer success.”

After a year, the company generated higher customer satisfaction ratings and NPS scores. “These personas work for us,” says Sabin. “Your customer data can lead you to create the personas that matter most in your customer base.”

Three more from the TC+ team:

TechCrunch+ is our membership program that helps founders and startup teams get ahead of the pack. You can sign up here. Use code “DC” for a 15% discount on an annual subscription!

Big Tech Inc.

Tired of just reading through endless posts on Reddit? Ready to get more involved? You’re in luck: Reddit is testing Discord-like channels for community chat. And no, these will not be the same kind of community chat rooms that Reddit discontinued in 2020. Ivan writes that these new channels will “give more control to moderators and will have a dedicated channel for moderators to chat about managing the subreddit. Plus, they will be able to decide if they want to enable this feature for the community in the first place.”

Before you head off for the weekend, have five more:

Daily Crunch: First Republic Bank stock reaches record low as feds discuss rescue plan by Christine Hall originally published on TechCrunch



Battle of two marketing companies

It isn’t often that startup rivals battle in plain view of others, but such is the case with the mobile messaging services provider Postscript, which took to the Twitterverse earlier this month after receiving a cease-and-desist letter from competitor Attentive.

Attentive’s letter was in response to a client case study that Postscript had authored and posted on its website about nutrition company BUBS Natural, which said BUBS Natural left Attentive for Postscript after finding its list actually shrinking instead of growing, then battling with the company to move its list off its platform.

Calling out Postscript for “false, misleading and deceptive claims” being made about it in those published materials, Attentive in its letter demanded that Postscript cease posting them.

Asked afterward what’s going on between the two outfits, Attentive, through a spokesperson, responded via email that “Unfortunately, Postscript has a history of false claims and deceitful conduct. We’ve sent multiple cease and desist letters over the years as they’ve made inaccurate claims about Attentive, which they’ve acknowledged and corrected. We’ve also brought a federal lawsuit in January of 2023 against Postscript for ongoing and willful infringement of our multiple patents for our two-tap mobile technology, which revolutionized brands’ ability to add customers to their SMS lists in a compliant way.” (Attentive shared a copy of the complaint with TechCrunch.)

Some of the “beef” between the two may seem ticky-tacky to outsiders. For example, Attentive’s cease-and-desist letter complained about the timeline in Postscript’s marketing, which says that former customer BUBS Natural was a customer of Attentive for three years when Attentive says BUBs was a customer for roughly half as long.

In response to Attentive’s letter, Postscript’s co-founder Alex Beller published an exasperated-sounding tweet, saying Postscript has heard before from Attentive and calling the company a “bully.” He also published a “response in full” that attempted to strike a more measured tone.

Reads the response: “Postscript takes your accusations seriously and provides its substantive response below. But it is important also to note the broader context in which Attentive is casting those accusations. Postscript is making gains in the market. It has also recently brought attention to a reprehensible practice engaged in by some SMS platforms in the industry: holding a customer’s proprietary SMS list hostage to prevent or interfere with the customer’s attempt to change providers. Considering these circumstances, Attentive’s assertion of increasingly weak legal claims appears aimed at shoring up recent underperformance in the market and distracting from its own acts of unfair competition.”

Russell Weaver, a professor of law at the University of Louisville, spoke to TechCrunch about what avenues Attentive has to defend itself against perceived defamation or slander. One is to sue, which Weaver said is more complex and can often lead to further scrutiny or defense of the company. The other is to try the cease-and-desist route as Attentive has done.

In the meantime, Postscript’s tactics seem to be working. In response to one of Beller’s tweets on the matter, one Attentive customer said he might change vendors. BGC (@Bryan_Clark_) tweeted, “This makes me want to switch from attentive to Postscript. I wonder what the ROI on this thread will create for you guys.”

When asked if it did have an impact, Postscript responded via email that it “doubled its ‘win rate’ against Attentive in the last quarter.”

Meanwhile, TechCrunch talked with TJ Ferrera, co-founder of BUBS Naturals, about not seeing that promised pick-up in subscribers. With regards to making a switch that probably drew more attention than he anticipated it would, he said he has no regrets.

“On one front, it’s small players that don’t know how to play this,” Ferrara said. “On the other front,” he said, referring to Attentive, “you have a 400-pound gorilla that is holding people’s information hostage.”

To that allegation of holding data, when Ferrara requested custom data from his account, Attentive responded with it in six business days, and a subsequent request was answered within an hour.” In addition, its “policies with its customers make clear that the customer owns its data. Attentive facilitates the export of subscriber lists upon customer request and strives to provide them in a timely manner in accordance with our contractual agreement.”

Battle of two marketing companies by Christine Hall originally published on TechCrunch



Is First Republic just a victim of SVB’s collapse?

Hello, and welcome back to Equity, a podcast about the business of startups, where we unpack the numbers and nuance behind the headlines.

This week Mary AnnNatasha and Alex were especially chattery as they waded through a busy week in tech and startups. We’re talking AI. We’re talking layoffs. And we’re talking coffee.

Here’s what we got into:

We’ll be back in your ears again on Monday to catch up on the weekend’s headlines. If you miss us in the meantime, follow us @EquityPod and check out Alex and Natasha’s cameos on TechCrunch Live!

For episode transcripts and more, head to Equity’s Simplecast website

Equity drops at 7:00 a.m. PT every Monday, Wednesday and Friday, so subscribe to us on Apple Podcasts, Overcast, Spotify and all the casts. TechCrunch also has a great show on crypto, a show that interviews founders, one that details how our stories come together and more!

Is First Republic just a victim of SVB’s collapse? by Natasha Mascarenhas originally published on TechCrunch



How we used data-driven personas to radically improve the customer experience

Most conversations around personas happen with the marketing or product teams. These groups use personas to define typical customers by their demographics, likes, values, backgrounds, goals, challenges, aspirations, etc. A persona profile includes a picture and some statements representing the person.

It might include where to reach that person, especially for marketing purposes. The product team might use it for successful product design so that a product is sticky, has higher performance and has fewer technical issues.

Using persona-based services in implementation, customer support and customer success lay an essential foundation for startups and early-stage companies. We did, and it has transformed our company.

It began with an internal commitment to become a 100% customer-centered organization. We knew we could improve the customer experience, which was good, but not the level we strive for. We satisfied customers, but we also weren’t making them ecstatic. We looked at every process, deliverable, product and customer engagement through the lens of the customer and committed to a method of constant reinvention to improve the customer experience.

So, we dove into the numbers.

Personas persist throughout the entire customer lifecycle. From sales to implementation to support, customer success and renewal.

Even though each customer implementation was different, there were some similarities and characteristics we could cross-match among multiple customer sets. We looked at 250 data points — about two-thirds were internal and the rest were from secondary research about the company and the market.

Some of the items we looked at were:

  • Have they used a competitor’s software?
  • What is their reason for choosing us?
  • Are they transitioning from spreadsheets and files?
  • What specific problems are they trying to solve? For example, one customer noted that competitors provided partner quotes in hours as opposed to their company, which took multiple days.
  • What is their primary goal to achieve with our software?

We added this intelligence to the standard knowledge transfer call between the sales and implementation teams to learn as much about the customer as possible. We used all those points to categorize each customer into one of four personas. These personas work for us. Your customer data can lead you to create the personas that matter most in your customer base.

We categorized our implementations into four different personas.

  • Simplicity — Focused on implementation speed, time to success and out-of-the-box functionality. CSMs should be involved in 30-60-90-day planning and best practices early.
  • Marketing — Focused on design and partner experience. They might ask 10 questions about the picture gallery on the partner portal homepage. They will ask about specific design elements, such as if buttons can have rounded corners instead of squares, etc.

    How we used data-driven personas to radically improve the customer experience by Walter Thompson originally published on TechCrunch



Thursday, April 27, 2023

Muslims come into the frame in Southeast Asia’s fintech boom

Founded in 2014, Blossom Finance was first intended for Muslim entrepreneurs in the United States. The microfinancing platform connects investors with small businesses using mudarabah, a shariah-compliant profit-sharing agreement. But founder Matthew Joseph Martin soon realized that the startup, backed by investors like Boost VC and Tim Draper, was serving a relatively niche market in the States. So he started researching markets with large populations of Muslim people. Indonesia emerged as the best choice.

Southeast Asia is already home to a thriving fintech scene, where Grab, GoTo and Sea have built super apps that encompass financial services, and startups like Xendit, Akulaku and Dana (to name a few) have raised hundreds of millions of dollars for payments, banking services and other financial tools. Indonesia and Malaysia, in the heart of Southeast Asia, are among the countries with the largest Muslim populations in the world.

These factors are proving fertile ground for establishing and growing fintechs that focus exclusively on Islamic finance, offering products and services that follow shariah law. Among other things, this forbids accruing interest, speculation and financing non-halal products like pork, tobacco and alcohol.

According to the World Bank, Indonesia has the most Islamic fintech companies in the world – perhaps fitting, since it’s also the most populous Muslim-majority country in the world with about 231 million Muslims.

Some notable Islamic fintech companies include peer-to-peer lending platform and digital bank Hijra (formerly known as Alami), online bank Bank Aladin, LinkAja, which is backed by Telkomsel and Bank Mandri, the largest bank in Indonesia in terms of asset loans and deposits.

Gojek’s GoPay is also partnered with the Indonesia mosque council to allow users to make zakat, or obligatory alms giving, online.

Meanwhile in Malaysia, where 61.3% out of its 33.6 million inhabitants practice Islam, fintech companies that focus on Islamic finance include crowdfunding platform Ethis Ventures and investment platform Wahed, which is the only shariah-compliant robo-advisory platform in the country. Funding Societies, the SoftBank Vision Fund II-backed SME digital lending platform, recently launched a shariah-compliant financing product there, and now offers it as the default product to all its Malaysian customers.

Shariah law calls for a different approach to financial services, and conventional banks are also launching products for Muslim customers. Along with the growing number of Islamic fintech startups digitizing the process, Islamic-compliant services are becoming accessible to more people.

Profit sharing instead of debt

The seed of Blossom Finance was planted when Martin was running a project in the U.S. enabling people to buy Bitcoin. He ran into a receivables problem, and the usual way to finance cash receivables is to get line of credit or receivables financing from a bank. As a practicing Muslim, however, Martin couldn’t use conventional loans. But he also couldn’t find any other options in the U.S.

“Quite naively, I thought there are plenty of Muslims who own businesses, surely they face the same problem,” he said. “They must have a solution. So what is the solution?”

After learning more about the principles of Islamic finance, Martin launched Blossom Finance, a platform that connects investors with microbanks, which in turn disburse shariah-compliant financing to microbusinesses. Headquartered in Delaware, Blossom Finance hosts investors from primarily the United States and Europe, but all of the microbusinesses it serves are in Indonesia.

After initially soft-launching in the U.S., the Blossom Finance team realized that the market there for Islamic finance was very small, said Martin. They started looking for a bigger market, and landed on Indonesia because of the financial inclusion challenges facing micro and small businesses.

Other reasons Blossom Finance chose Indonesia over other countries with large Muslim populations included its relative political stability, Martin said. It also has a strong baseline infrastructure for operating businesses with primarily foreign capital.

“There’s already been over the past two decades prior to us arriving tons of amazing work,” Martin said. “A lot of the groundwork was already there and we were able to come in and operate as a connector where there are inefficiencies, and a lack of capital. We were able to bridge that lack of capital using a technology solution. All that underlying infrastructure for the last mile of serving the microbusinesses was already there and we were able to tap into it.”

Investors on Blossom Finance’s platform pool their money into funds, or cooperatives, which are then managed by microbanks. The microbanks disburse the financing to microbusinesses to purchase inventory and other things they need. All losses and profits are shared pro rata, Martin explained. If an investor’s capital is 1% of a fund, they can expect to receive 1% of its profits, or absorb losses at the same rate.

What makes Blossom Finance’s microfinance platform shariah-compliant is its use of murabaha contracts instead of traditional interest-charging loans. For example, when a microbusiness, like a corner store, needs to buy inventory like beverages or snacks, they go to one of the cooperatives for financing. Martin explains that the basis of the financing is not the capital, but the commodity that needs to be purchased. The cooperative purchases it at wholesale prices and provides it to the business at a markup instead of charging interest. They then share the profit with investors. Martin said cooperatives can often connect microbusinesses with wholesalers that they didn’t previously know, and also benefit from economies of scale, which also helps microbusinesses.

An Indonesian warung, or small store selling snacks, drinks and daily use items (Gratsias Adhi Hermawan/Getty)

An Indonesian warung, or small store selling snacks, drinks and daily use items (Gratsias Adhi Hermawan/Getty)

Cooperatives don’t set prices, and instead mudarabah agreements are based on current market prices, which microbusinesses agree to. To make sure microbusinesses get fair agreements from microbanks, cost of funding for microbusinesses is one of the things Blossom Finance takes into consideration when deciding whether to work with a cooperative/microbank.

“Let’s say you’re the bank and I want to buy chickens. You agree to buy me 100 chickens. Let’s say it costs $1,000. We will agree that your profit will be 20%, so I have to pay you $1,200 over the course of, say, 12 months. So you as the financier have that 20% profit,” Martin said.

The advantage of working with cooperatives instead of commercial banks is that they provide more flexible payment terms and financing tenure, which is helpful if a business runs into financial difficulty, Martin added.

Martin said there is discussion among Islamic scholars about whether or not profit-sharing is inherently better than debt. But, he asks, “if equity and debt are equal, why is it that the Prophet Muhammed prayed for protection from debt? I think we all inherently know the answer to that question, because debt can trap the poor in a cycle of poverty that they cannot escape. Equity, on the other hand, involves the concept of risk participation. Investors hopefully have a better upside, and the reason they get that better upside is because they’re participating equally with the entrepreneur in terms of risk.”

Fostering financial inclusion

A 2022 report by research firm DinarStandard and fintech Ellipses estimates that the market size of Islamic fintech in the Organisation of Islamic Coorporation (OIC) countries was $79 billion in 2021, making up 0.83% of global fintech transaction volume. While Islamic fintech’s market size is still small, it is expected to reach $179 billion at a 17.9% CAGR by 2026, outpacing traditional fintech’s 13.5% CAGR growth over the same period.

DinarStandard and Ellipses also found that there are 375 Islamic fintech companies around the world. Most are in the P2P financing space, and Indonesia is one of the top markets in transaction volume.

Islamic fintech startups in Malaysia and Indonesia have the support of government policies. For example, Indonesia’s National Islamic Finance Committee is focused on developing Islamic finance and the country’s Islamic economy.

And in Malaysia, Bank Negara’s Investments Accounts Platform is the first Islamic P2P initiative established by a central bank, while the government-owned Malaysia Digital Economy Corporation connects investors with halal business owners. In 2019, the Malaysian government also issued its Shared Prosperity Vision 2030, a 10-year framework for restructuring its economy that includes building an Islamic fintech hub as a key part of its strategy.

The World Bank has said that the growth of Islamic fintech can foster financial inclusion by giving unbanked people access to financial services.

For example, one group of people it can reach are those who avoid bank accounts because their terms are not shariah-compliant, and want usury-free financial transactions based on risk-sharing. Islamic fintech can also help resolve issues that unbanked people face, like lack of money, lack of proper documentation and being located far away from conventional Islamic banks.

Golden Gate Ventures partner Justin Hall, an investor in Hijra and Funding Societies, believes that Islamic fintech makes Islamic financial services accessible to more people.

“Islamic banks are extraordinarily conservative, not only with how they operate, but the cost of financing, who they can lend to, etc.,” he said. “Having companies that differentiate from that and provide a nice consumer experience on the digital banking side, but within the framework of an Islamic bank, there’s an opportunity there.”

The World Bank also says the Islamic microfinancing, or short-term financing with terms of less than 12 months, can play an important role in alleviating poverty in OIC countries since they work with customers who are often underserved by traditional banks.

One example of a fintech company creating shariah-compliant products for underserved customers is Funding Societies, which is headquartered in Singapore with operations in Indonesia, Malaysia and Thailand.

Kien Poon Chai, the country manager of Funding Societies Malaysia, said its shariah-compliant financing product was launched in 2022 to serve relatively new micro- and small businesses, which are usually overlooked by banks when seeking working capital.

Chai said the impetus for launching shariah-compliant financing products was because Malaysia has a large Muslim population and the company was seeing demand from lenders and SMEs looking for financing products in line with their faith.

Funding Societies underwrites its shariah-compliant financing product in the same way as its conventional financing counterparts, but there are several nuances it has to pay close attention to. For example, financing cannot be used for non-halal businesses, including ones that sell alcohol, pork, tobacco or massage houses.

Financial offers also have to be backed by underlying assets, so for every disbursement Funding Societies makes through its shariah-compliant product, it has to purchase underlying commodities through exchanges.

Fee disclosures and charges also have to be shariah-compliant. There cannot be uncertainty in financing products, so all fees and charges must be clearly defined and outlined. For example, penalizing people for early repayment with prepayment fees is forbidden.

Peer-to-peer lending without interest

Another Islamic startup focused on financial inclusion is P2P lending platform and neobank Hijra. Founded in 2018, Hijra has raised $30 million in equity from investors like Quona Capital, Golden Gate Ventures and EV Growth. It first started as an aggregator of traditional Islamic banks serving SMEs, but co-founder and CEO Dima Djani told TechCrunch that after about 9 months, the team realized that the Islamic banking industry in Indonesia couldn’t keep up with the growth of fintech.

As a result, Hijra got licensed by Indonesia’s Financial Services Authority (OJK) in 2019 to operate as a digital lending platform. Then retail lenders began asking for more comprehensive financial services, so Hijra, then known as Alami (which is still the name of its P2P lending platform) acquired a small Islamic bank last year and launched a new digital bank with savings accounts and money transfers.

The main reason Djani wanted to launch an Islamic finance platform is because Indonesia has one of the largest Muslim populations in the world, but the penetration of Islamic finance was still very low, at about 6% to 7% of total banking assets, compared to about 30% penetration in Malaysia. Djani attributes this to low consumer awareness of Islamic finance, but says a new wave of religious teachers, who gain followers on social media, has given rise to a strong halal economy over the last 10 years and also spurred interest among millennial and Gen Z Muslims in adopting services that are tailored to their faith.

In Indonesia, the guidelines for Islamic finance are determined by three authorities, said researcher Fahmi Ali Hadaefi. These are the Financial Services Authority (OJK), which regulates and supervises the financial services sector, Bank Indonesia, which oversees banks, and the Majelis Ulama Indonesia (National Sharia Board-MUI), or the country’s leading Islamic scholars body.

The MUI has published at least two fatwas on fintech. The first, issued in 2017, is about Islamic perspectives on practices related to e-money. The second one, issued a year later with the Financial Services Authority, covers Islamic fundamentals for P2P lending.

Since Muslims are prohibited from interest-bearing transactions, Hijra’s team wanted to provide an alternative for users in need of working capital financing. Like Blossom Finance, it uses a profit-sharing model to avoid interest.

The way it handles P2P loans between lenders and farmers is one example. When a fish farmer needs to buy feed, they don’t take out a loan with interest from a lender. Instead, their lender buys fish feed and sells it at a profit to the farmer, with markups based on current market rates. Instead of paying for the feed immediately, farmers pay it off after harvesting fish in about three to four months.

Islamic finance is meant to create a transparent and fair financial service for everyone,” said Djani. “For example, we view interest or usury as an unfair instrument on its mechanics. In addition, we also view that speculation and gambling as unfair, as they do not commensurate the effort and return evenly.”

Harvesting fish on Ganga Island, North Sulawesi, Indonesia (Giordano Cipriani/Getty)

Harvesting fish on Ganga Island, North Sulawesi, Indonesia (Giordano Cipriani/Getty)

Hijra’s digital banking app, which it was able to launch after acquiring the small Islamic bank in Jakarta, doesn’t give any yield to depositors at the moment, but it also doesn’t charge them any fees. In the future, Hijra is planning to launch more sharia-compliant financial solutions, like rent-to-own, payments and community-driven savings for groups of people who have a common goal, like saving money for a trip to Mecca.

Building a halal payment gateway

Another example of a company founded to get more Muslims participating in digital financial services is PayHalal, which was created to provide a shariah-compliant online payment gateway.

Co-founder Pat Salam Thevarajah told TechCrunch that he and fellow PayHalal co-founders realized in 2016 that if they wanted to get more people in the Muslim community to adopt online payments, they would have to build their entire tech stack from the ground up, instead of going to a white-label provider like Ayden. Thevarajah said that 55% of the Malaysian population is unbanked primarily because they fear riba, or interest.

“We built it because of the pure necessity to create end-to-end compliance into the transaction. That’s how PayHalal came about. The primary objective is to keep payment free from riba and gharar, or speculation, so that Muslims are able to perform electronic payments in person or e-commerce without any form of non-compliance.”

One of PayHalal’s goals is to create a network like Visa or Mastercard that stays true to Islamic finance principles. One key difference is the lack of interest.

Conventional payment gateways treat money as a commodity, which means it can be sold at a price higher than face value or lent out with interest. PayHalal does not treat money as a commodity, instead only using it to purchase goods and services, and makes profit on the trading of goods or services. PayHalal makes sure its services are shariah-compliant with the help of two team members, scholar Dr. Daud Bakar and co-founder Indrawathi Selvarajah, who was a corporate lawyer before she became a shariah fintech specialist.

Right now, when an instrument comes from a conventional financial institution, PayHalal feeds it into its AI-based non-shariah compliance screening tool. The tool then suggests treatment based on the amount of non-compliance factor, and PayHalal says that it takes the fee it earns on the transaction, writes it off and contributes it to social work, like feeding poor people or building mosques, as part of a process called purification.

Thevarajah said the process is auditable because Islamic financial institutions have internal shariah compliance departments, which in turn undergo regular audits by external shariah supervisory boards. The process of identifying non-compliant transactions, writing off profits and donating fees is documented and reviewed by internal and external auditors for accuracy.

Some examples of shariah non-compliant transactions include ones that involve the sale of forbidden items like alcohol, tobacco and pork. Transactions that involve riba or gharar are also considered non-compliant, and these can include interest charged on late payments or uncertain terms used in sales contracts.

“There is no guarantee that we can keep riba away, unless it’s a closed-loop Islamic transaction,” said Thevarajah. “If it becomes an open-loop transaction, we are then required to do purification.”

Cases of non-compliant transactions it tries to avoid include the exchange of goods for consumption that aren’t made with halal ingredients. Another is in cases of salaam contracts, where a buyer pays immediately for something that will be delivered at a later date. When that kind of transaction is handled by PayHalal, it mitigates chargebacks by making sure customers get their goods at the agreed upon time.

“Transparency is fundamental with Islamic transactions,” Thevarajah said.

One of PayHalal’s goals is to build a super app with different shariah-compliant financial services, like insurance products and saving accounts for pilgrimages to Mecca. It recently took a step toward expanding its product portfolio by launching a shariah-compliant buy now, pay later service with Atome. The BNPL program is interest-free and has no annual and servicing fees. It is currently onboarding merchants who offer halal and shariah-compliant services and products.

Mecca during the Hajj pilgrimage (Reptile8488/Getty)

Mecca during the Hajj pilgrimage (Reptile8488/Getty)

Thevarajah explains that if a customer defaults beyond the three-month term of the loan, PayHalal can’t charge interest. Instead, it has to underwrite the entire transaction. “Our contract with the merchant would be active participation where we buy the product and we resell it to the consumer for the consideration of a fee,” he said, adding “The contract changes the entire structure of how an Islamic buy now, pay later operates.”

Thevarajah added that transactions are structured as deferred payment sales, which means PayHalal, acting as the seller, buys the product for a supplier and then sells it to a customer at a profit margin. The customer than pays off the total price of the product in installments over a predetermined period of time. The transaction is asset-based, which means that it is secured against the product being sold, not the buyer’s creditworthiness.

Still early days

The rise of Islamic fintech in markets like Indonesia and Malaysia is tied to the growth of Islamic finance in Southeast Asia. According to a S&P report published last year, Southeast Asia’s $290 billion Islamic banking market is expected to continue growing at a CAGR of about 8%. In Malaysia, Islamic banks will make up 45% of the overall commercial banking loan book by the end of 2025, and in Indonesia, Islamic finance’s market share is expected to grow to 10% by the end of 2026, at a faster rate than conventional banks.

But Islamic fintech still makes up a very small percentage of the total market. As stated earlier, DinarStandard and Ellipses estimate that the market size of Islamic fintech in was OIC countries was $79 billion in 2021, or just 0.83% of global fintech transaction volume. But that’s not stopping Hijra from making international expansion plans—the team already has an eye on Malaysia, Turkey and Saudi Arabia.

Golden Gate’s Justin Hall, also an investor in Hijra and Funding Societies, believes Indonesia is uniquely positioned to be a starting ground for Islamic banks to expand to other markets around the world.

“Indonesia is the only country today that has a confluence of operators that understand Islamic banking, as well as serial entrepreneurs, institutional LPs that are willing to capitalize companies that are doing that, and a very, very large domestic market. It’s very rare to find a model unique to Southeast Asia that can go global and I actually don’t know of any but Islamic fintech.”

As Muslim fintechs create a more inclusive market landscape for Muslim users, they are also working on their own inclusivity issues, such as getting more women into the field of financial technology businesses.

Djani said the rate of women working in Muslim fintech is still comparatively low, though some have promoted women to leadership roles, including Hijra’s chief financial officer Febriny Rimenta.

One of the co-founders of PayHalal, Selvarajah, is a woman and Thevarajah said Muslim fintech startups can take several steps to get more women into the space, including building a gender-inclusive workplace based on Islamic values, providing flexible working arrangements, mentorship and promoting transparency to build trust with women employees.

He added that Muslim fintech startups can design products, including savings and investment platforms, to increase women’s financial empowerment.

Martin said the cooperatives Blossom Finance works with typically have a high representation of women, with one that is staffed completely by women.

Barriers exist in other aspects of the space, too. On the fundraising front, Martin said one of the main obstacles he faced in the U.S. was educating investors.

“First you have to explain what does Islam say and why is this even a problem, and then you explain your situation. So that was a challenge. However, I would say for VCs who were able to connect the dots and understand it was a genuine problem—there were some that did say, ok, maybe this is too niche and they passed—but for those who were able to take the time to understand the problem, we didn’t face any barriers.

Perhaps surprisingly, the most pushback he got was from other Muslims.

“Where we did face barriers was within Muslims living as a minority in America. They pushed back against: ‘why are you calling this Muslim? Why are you focused on Islam?’” he said. “Very interestingly, the venture capital investors [who did back us] were like, this makes sense. This is an important niche. I think that goes back to being a minority and post-9/11, and being defensive. There is that resistance versus going to a Muslim-majority [market], where it’s like “well of course you’re doing Muslim finance, why wouldn’t you?”

For Islamic fintechs, finding investors can also mean doing their own due diligence.

PayHalal, which has received $4.5 million in seed funding from Asad Capital, Q Cap, Effective Shields and Crescent Capital, is now in the process of raising a $5 million Series A round at a valuation of $33.5 million. Thevarajah said part of fundraising means assessing potential investors to ensure both they and their fund management is done in alignment with shariah principles.

“Investor interest in the Islamic fintech sector for PayHalal was very high due to its potential in a fast-growing Muslim population worldwide,” Thevarajah said. “While some investors viewed it as a captive market due to the religious beliefs of the Muslim community regarding halal food and transactions, we still had to ensure that potential investors fell within the fit and proper category for Islamic financial services.”

Founders in countries with large Muslim populations say they also had to educate investors, but that is changing. The $30 million Hijra has raised in equity so far is almost all from non-Muslim countries. Djani said several of its investors already had a strong interest in Islamic financial services because it is a growing niche that is able to provide differentiation for fintech players.

“We will need to do education on what we are offering, but dramatically less so over the past few years as Islamic finance has become more mainstream and widely accepted in Muslim-majority countries, like Indonesia,” he said.

Muslims come into the frame in Southeast Asia’s fintech boom by Catherine Shu originally published on TechCrunch



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